Thank you for shopping with us. Please read our refund and cancellation policy carefully before making a purchase.
🚫 No Return / No Refund Items
Due to the nature of our products:
No returns or refunds are allowed for 925/999 silver coins.
No refunds are applicable on gold and silver coins or bullion products.
Jewellery products are wearable items and are generally non-returnable.
🎥 Mandatory Proof for Claims
A full unboxing video is compulsory to raise any refund or damage claim.
The video must clearly show the sealed package being opened.
No claims will be accepted without proper video proof.
📦 Tampered Shipments
If the package appears tampered, do not accept the delivery.
Take clear photos and report immediately to our team.
Send details to ljgoldhouse@gmail.com.
❌ Cancellation Policy
Orders for 925/999 jewellery cannot be cancelled or refunded once placed.
Orders can be cancelled only before dispatch.
A 5% cancellation and processing fee will be deducted.
⚠️ Damages & Issues
Please inspect your order immediately upon delivery. If you receive a defective, damaged, or incorrect item,
contact us right away so we can resolve the issue.
🚷 Non-Returnable Conditions
No return requests will be accepted without proper unboxing video proof.
Products purchased during sales, discounts, or special offers are non-refundable.
Gift cards are non-refundable.
💳 Refund Process
Once we receive and inspect your request, we will notify you whether the refund is approved or rejected.
If approved, the refund will be processed to your original payment method within
10 business days. Please note that banks or payment providers may take additional time
to reflect the amount in your account.
If more than 15 business days have passed after approval and you have not received your refund,
please contact us at:
